System Certification
The Quality Management System is the way and methods used by an organization to manage and control its quality-related business activities. In general, it includes the organizational structure along with the design, processes, resources and documentation that an enterprise uses to meet the quality objectives and consistently provide products and services that meet the requirements of its customers. ISO 9001-2015 is the most widely used quality management standard in the world, which defines the requirements for Quality Management and aims to establish an efficient system of organization, management and operation of a business.
Adopting a quality management system should be a strategic decision for the business. The ultimate goal of a Quality System based on the requirements of the international ISO 9001 standard is to provide products and services that meet customer requirements on an ongoing basis as well as the applicable legal and regulatory requirements.
Some of the reasons why an organization decides on the adoption and implementation of a Quality Management System is the following:
- Improving business performance and productivity
- Greater focus on meeting customer expectations and expectations
- Increase customer satisfaction.
- Creating confidence in customers that the desired quality is achieved and maintained
- Improving the quality of the products / services offered
- Creating opportunities to expand into new markets
- Create opportunities for competition in bids / orders where required
- Improve the internal organization of the business
- Upgrading the image and name of the organization / differentiation from competition
- Acquire an important marketing and advertising tool
- A tool for identifying major needs for staff training / staff skills improvement / more involvement of staff in improvements
- Facilitates the change of culture in the body